Important Information in relation to our Financial Services

 Complaints

If you have a complaint about the service provided by us you should:

  1. Let us know your concerns. We value your feedback and the opportunity to improve our service. In the first instance, please let us know your concerns. Alternatively you can email or write setting out details of your complaint to:

The Directors, Infocus Securities Australia Pty Ltd (Infocus).

Email: [email protected]; or

Post: PO Box 1856, Sunshine Plaza QLD 4558; or

Telephone (07) 5406 5024 (privacy officer)

2. Outline the specific areas of service, which have not met with your satisfaction. Detail in your letter, as simply as possible, all the facts relating to your complaint and how you believe we can investigate and resolve this matter to your satisfaction.

3. Infocus will investigate your complaint and will make every effort to ensure you receive a fair and prompt reply. Infocus will endeavour to resolve your complaint within 45 business days. We will keep you informed of what is happening to your complaint if this investigation cannot be resolved within this time.

4. If you still do not get a satisfactory outcome, lodgement of complaints should be directed to Australian Financial Complaints Authority, who can be contacted by calling 1800 931 678 or in writing to GPO Box 3, Melbourne VIC 3001

General Advice Warning

Information published on this website has been prepared for general information purposes only and not as specific advice to any particular person. Any advice contained in this document is General Advice and does not take into account any person’s particular investment objectives, financial situation and particular needs.

Before making an investment decision based on this advice you should consider, with or without the assistance of a qualified adviser, whether it is appropriate to your particular investment needs, objectives and financial circumstances. Past performance of financial products is no assurance of future performance.

Product Disclosure Statements contain information necessary for you to make a decision whether or not to invest in financial products mentioned on this website. You should also obtain and read this document prior to proceeding with any decision to purchase a financial product.

Privacy

To view the current financial services privacy policy please:
Refer to the following link:Privacy Policy

or phone 07 5545 1205 and we will email you a copy.

Financial Services Guide (FSG)/Fee Insert

To view the current FSG/Fee Insert refer to the following link:Financial Services Guide

or phone 07 5545 1205 and we will email you a copy.